Our company have two warehouses in Shenzhen

No worries! Please reach out to us using the contact information provided on our website. Our team will assist you in resetting your password promptly.

Once your order has been shipped, we will provide you with the tracking number. 
Additionally, we will keep you updated on the status of your shipment via email.

Yes, you are welcome to use JH’s product pictures and descriptions freely, as long as they are used appropriately in the context of your reselling or affiliate activities.
We would also greatly appreciate your feedback! If you have any suggestions to improve our product descriptions, please feel free to share them with us.

Based on our experience, the compensation provided by carriers such as UPS, FedEx, or DHL for damages during transit is often very limited.  
If you encounter any issues with damaged goods, please contact the JH team immediately. We will work diligently to provide a satisfactory resolution.  
Additionally, we are committed to improving packaging quality and will actively communicate with relevant parties to ensure better protection for your shipments in the future.

If you are not satisfied with the goods when you receive them, please feel free to contact the JH sales team.  We are here to assist you and will work to resolve any concerns promptly.

Yes, absolutely. Simply email us the detailed information about your preferred forwarder
We will coordinate with them to deliver the goods to their warehouse.

The processing time starts when we get your payment
Usually, it takes 3-5 working days
If your order includes JH stock, sourcing products, or packages from your other suppliers, usually we can ship out in two weeks

You can cancel your order as long as it is not under processing
We would make a full refund for you or credit it for your new order
But if the order is under processing or already packed well, you need to pay a certain packing fee

Most customers consider JH as their agency in China
We are in charge of sourcing and logistics, not only webstore orders

Shipping cost is not fixed
It depends on weight, volume, destination country and shipping method
Our sales will quote the exact shipping charge after your products are packed well