Account Safety: Only you can access and change your password.Customer information cannot be accessed by others.
Payment Safety: All transactions are secure and monitored.

The order is valid for 12 months. 
If you have any after-sales problems, please contact us within the validity period.

Step 1: Take photos/videos as evidence when you received the goods.
Step 2: Contact your sales: Provide your order number, description of the problem, and photos.
Step 3: We will handle the after-sales service for you and provide a satisfactory resolution based on the specific circumstances.

Shipping methods do not include destination taxes (except DDP shipping channel). 
You need to handle customs clearance and pay tax by yourself.

Yes, absolutely. Simply email us the detailed information about your preferred forwarder
We will coordinate with them to deliver the goods to their warehouse.

Shipping cost is not fixed
It depends on weight, volume, destination country and shipping method
Our sales will quote the exact shipping charge after your products are packed well

You can cancel your order as long as it is not under processing
We would make a full refund for you or credit it for your new order
But if the order is under processing or already packed well, you need to pay a certain packing fee

The processing time starts when we get your payment
Usually, it takes 3-5 working days
If your order includes JH stock, sourcing products, or packages from your other suppliers, usually we can ship out in two weeks
For customized products or peak season, the processing time may be extended, we will notify you in advance

Once your order has been shipped, we will provide you with the tracking number. 
Additionally, we will keep you updated on the status of your shipment via email.

We primarily accept payments via Bank Transfer and PayPal, which helps us offer you more competitive pricing.
Detailed payment instructions will be emailed to you after you place your order.

No worries! Please reach out to us using the contact information provided on our website. Our team will assist you in resetting your password promptly.